How to Pick a Good Computer Repair Service Plenty of families have their own choices of of self-described computer guys who are more than talented in doing computer repairs, and doing them correctly. However, what sets experts apart from those you actually want to work on your computer are three critical things: experience, support, and documentation. If you know the right questions you have to ask, you can readily identify the fly-by-night computer cowboys from the ones who actually mean business. Professional Credentials There are several types of computer certifications today. Some are pertinent to computer repair, and others not that much. At the end of the day, you have to ask if them what certifications and other credentials they have. If they don’t, or if they tell you that they have some type of “certification,” just pay attention to the details they and verify legitimacy issues after the interview.
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Experience and Customer References
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Then how much experience they have and if they can give you some client references. Most technicians have prepared references already– people that they get along with and who are more than glad to give them sparkling recommendations. The point here is just to ask how long they’ve been working as computer technicians, and get two or more customer names. Specialization As mentioned, Microsoft has their own certifications, Apple too and all the rest. Beyond OS, some technicians are also more skilled and knowledgeable when dealing with computer brands, no matter if they work with Windows machines most of the time. Various PC manufacturers have had quality issues over the years, and technicians with considerable experience simply learn about such issues from having to repair so many usual problems. Simply ask if they specialize in any specific computer brands. Rates and Cost Limits Any type of PC problem shows hints of a potential cause – perhaps the hard drive, the display, the motherboard, etc. It normally takes an hour maximum to know that, and since a one-hour minimum charge is usually required, simply ask the tech if they can use that entire hour troubleshooting before coming back to you to say if they’ll need more time and more money to resolve the issue. A refusal means you should find another tech. Backup Backing up data before repair is ever more important these days. So an effective way of seeing if this technician must even be allowed to deal with your computer is to inquire what preliminary backup processes they intend to do. If they just give you that blank stare, look for another prospect. Service Guarantees Ask the tech if they provide a repair guarantee, and if so, for how many days or weeks. When you get a satisfactory answer, make sure all your verbal agreements are put down in paper before any work begins. The job of this document is obviously to protect both sides.